Enrollment Services Specialist | Cincinnati Christian University

Enrollment Services Specialist

POSITION TITLE: Enrollment Services Specialist

DEPARTMENT:  Enrollment Services
FSLA: Non-Exempt
DATE MODIFIED:  09/11/2019

SUMMARY:  The Enrollment Services Specialist provides front-line customer service for one-stop services provided to students, visitors, faculty and staff.  Responsible for having a working knowledge of policies and procedures in the areas of student accounts, financial aid and registration. The Enrollment Services Specialist reports to the Registrar.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist in the collection of student accounts by communicating information about student account charges and payment options to students, parents and other interested parties. 
  • Counsel students regarding financial aid application procedures and eligibility for federal, state, institutional, and outside funds.  
  • Responsible for cashier functions, including receiving payments and cash handling.
  • Assist students with registration processes, including adding/dropping classes, requests for transcripts, loan deferrals, and address changes, and graduation applications.

 

OTHER DUTIES:

  • Assist in the collection of current and non-current student accounts by contacting students and maintaining records of payment arrangements, placing blocks on accounts and working with collection agencies.
  • Ensure that all activities are conducted within the established guidelines of the Family Education Rights and Privacy Act (FERPA).
  • Maintain the security of all cash, as well as information to which position has access.
    • Receipt incoming funds on the campus computer system
    • Prepare daily bank deposits, including electronic scanning of checks
    • Produce various cash reports and reconciliations
    • Order office and bank supplies as needed
  • Assist in the training of student workers and new employees
  • Perform standard office procedures including processing mail, answering phones, simple correspondence and maintenance of office files
  • Perform other related duties as assigned.

WORK ENVIRONMENT:

  • Moderate noise level.  
  • Work is performed in a typical office setting. Very busy at times, especially at the beginning of semesters.
  • Some evening and weekend hours are required

MINIMUM QUALIFICATIONS:

  • Knowledge of the mission of CCU and agreement with her philosophy of education and purpose
  • Prefer 2-3 years of related experience, including cash handling
  • Strong oral and written communication skills
  • Demonstrated positive customer service skills
  • Demonstrated proficiency in the use of Microsoft Excel and various types of computer software.
  • Aptitude for mathematics with knowledge of accounting and bookkeeping principles

ABILITES:

  • Flexible, reliable, assertive and show initiative 
  • Ability to provide customer service in a positive, patient and friendly manner, utilizing good interpersonal skills
  • Ability to communicate effectively and appropriately with diverse populations, including students, parents and other CCU employees
  • Ability to work with team members to evaluate situations and suggest creative solutions to problems
  • Ability to perform detailed tasks with frequent interruptions
  • Ability to maintain confidentiality of records and information